Safe Gaming

Responsible Play — 999 Gamer's Safe Gaming Commitment

Gaming should be fun, not stressful. 999 Gamer believes every member should play within their means, and we're always here to help make sure that happens.

Our Commitment: Responsible gaming at 999 Gamer isn't just a page — it's part of everything we do every day. Protecting our members is our highest priority.

Your Gaming, Your Control

Responsible Gaming Tools Available at 999 Gamer

Set Deposit Limits

Set your own daily, weekly, or monthly deposit cap. There's no way to go over your budget.

Session Time Limit

Decide how long you want to play before you start. Once your set time is up, the platform will automatically notify you.

Cooling-Off Period

If you need a short break, you can take a temporary time-out ranging from 24 hours up to 6 weeks.

Self-Exclusion

If you'd like to take an extended break, apply for self-exclusion. Your account will not be reactivated before the chosen period ends.

View Gaming History

You can view a full history of all your bets and wins/losses — a useful way to understand your own patterns.

24/7 Support

Our customer service team is always here for you. Reach us anytime via live chat or email.

What Is Responsible Gaming?

Responsible gaming means keeping gaming as entertainment — not treating it as a source of income or a way to solve problems. At 999 Gamer, we want you to always stay in control.

Gaming stays fun as long as a loss feels like the cost of entertainment. But if losing leaves you feeling down, makes you want to chase your losses, or leads you to bet with money meant for household expenses — it's time to take a step back.

At 999 Gamer, responsible gaming is never an afterthought. Over the years, we've built a range of tools and features designed to help you stay within your own limits.

Keep in mind: Gaming is entertainment. Winning is a bonus. If you lose, treat it as the cost of that entertainment — and never chase your losses with winnings you've already made.

Warning Signs

If you notice any of the following signs in yourself, pause and seek help:

You've gone over your budget but still can't stop playing.
Chasing losses by placing larger bets after a losing streak.
You're hiding your gaming from family or friends.
You're betting with money set aside for household, work, or education expenses.
You feel restless when you're not playing, and the game is always on your mind.
Betting with borrowed money or taking loans to fund your wagers.
Your relationships with loved ones are suffering because of gaming.

There's no shame in recognising these signs. Asking for help takes courage. Our support team is ready to assist you with complete confidentiality.

Verify Your Identity

Answer a few simple questions to get a better understanding of your own gaming habits.

Have you spent more than your budget in the past month?

Have you ever played again thinking you'd win back what you lost?

Have you hidden your gaming expenses from someone close to you?

Do you feel uncomfortable on days when you don't play?

Has gaming ever cut into your work or sleep?

How to Set Your Limits

Simply log in to your account and set your own limits in just a few clicks:

Go to Account Settings Log in and click your name in the top-right corner.

Open the "Responsible Gaming" tab Go to the Responsible Gaming option in the Settings menu.

Choose the limits that work for you. Set limits on deposits, bets, or session time — whatever works for you.

Confirm Enter an amount and hit "Save" — your limit will be active immediately.

7-Day Waiting Period to Increase Limits Reducing your limits takes effect immediately, but increasing them requires a 7-day cooling period.

About Self-Exclusion

Self-exclusion is a feature that lets you voluntarily block yourself from the platform for a set period of time. You won't be able to log in during this period.

30 Days

For a one-month break.

3 Months

Medium-term break.

6 Months

Options for a longer break.

Permanent

Permanent account closure.

During self-exclusion, no promotional emails or SMS will be sent, and all attempts to access the account will be blocked.

18+ Only — We Take Child Protection Seriously

Keeping minors away from gaming is both our responsibility and a legal obligation.

Age Verification Mandatory

Age verification is required at registration and on your first withdrawal. Providing a false age will result in account termination.

Keep Your Account Secure

Do not share your password. Make sure children and teenagers in your household cannot access your account.

Parental Controls

If you have children at home, use parental control software on your devices.

Account & Payment Queries

Frequently Asked Questions by Members

999 Gamer typically charges no processing fee on withdrawals — you receive the full amount you withdraw. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction fees in accordance with their policies. Regarding withdrawal limits: the minimum and maximum daily amounts are listed as up-to-date information on the platform's payment page. Members who have completed KYC verification are generally eligible for higher limits. To check the latest limits, Payment Page View.

It takes just two minutes. Log in, go to Account Settings, and click the "Security" tab. You'll find the "Two-Factor Authentication (2FA)" option there — turn it on. An OTP will be sent to your phone number; enter it to activate 2FA. From then on, every login will require both your password and an OTP. This means even if someone gets hold of your password, they still can't access your account. We strongly recommend keeping 2FA enabled at all times.